HostStack procurement pack (snapshot)

Static summary for questionnaires — verify live sources before contract signature. Canonical URLs on www.hoststack.in.

Availability & billing

• SLA: https://www.hoststack.in/sla/ — 99.9% monthly network availability target plus exclusions.
• Refund framing: https://www.hoststack.in/refund-policy/.
• GST invoices and rupee totals: confirmed at authenticated checkout rather than inferred from marketing excerpts.

Operational transparency

• Status + incident posture: https://www.hoststack.in/status/ · uptime framing: https://www.hoststack.in/trust/uptime-methodology/.
• Product narrative updates: https://www.hoststack.in/changelog/.
• Routing discourse: https://www.hoststack.in/global-network/ · https://www.hoststack.in/network/.
• Assurance rhythm (non-attestation): https://www.hoststack.in/trust/assurance-calendar/; priority definitions: https://www.hoststack.in/trust/escalation-levels/.
• Post-incident FAQ template · backup expectations: FAQ · RPO framing.

Edge mitigation disclosure (public retail KVM tier)

Network-layer mitigation is provisioned behind our edge, with scrubbing tiers staged up to 17 TB aggregate attack-volume absorption on contracted upstream capacity. Eligible scope follows your SKU, point of presence, carrier classification, and published acceptable-use terms; pair high-risk workloads with CDN or WAF where appropriate. Aggregate tiers are anchored to 17 TB-class volumetric disclosures on-contract.

Abuse / legal

• Abuse handling: https://www.hoststack.in/abuse/.
• Privacy (subprocessors excerpt): Payment gateways (Razorpay, PayU, card networks), support desks, ticketing, infrastructure/colocation partners chosen to handle billing, delivery, security, or abuse workloads. Rosters evolve — privacy policy subsection 5 + client notifications cover material changes. Full text: https://www.hoststack.in/privacy-policy/; cadence primer: https://www.hoststack.in/trust/subprocessor-change-cadence/.
• Terms: https://www.hoststack.in/terms-of-service/.
• India residency briefing: https://www.hoststack.in/trust/data-residency-india/; email posture: https://www.hoststack.in/trust/email-deliverability/.
• Commercial pack routing (NDA vs public docs): https://www.hoststack.in/trust/commercial-pack/; Hindi buyer summary: https://www.hoststack.in/trust/hi/.

Migrations

• Migration concierge: https://www.hoststack.in/migrate/.
• Checklist (includes KVM appendix): https://www.hoststack.in/migrate/checklist/.
• Post-DNS verification: https://www.hoststack.in/migrate/verification-checklist/.
• Integrator webhook guidance: https://www.hoststack.in/trust/api-webhooks/.

Procurement routing

• Finance & RFP dossiers → email [email protected] with subject [procurement] (mailto template).
• Product security anomalies → prefix [security] per coordinated disclosure (/trust/security-disclosure/).
• In-app chats & contact form — choose topic Procurement / RFP vendor review where applicable.

Downloads referenced

India Ryzen KVM SKU matrix CSV: https://www.hoststack.in/vps-hosting/spec-overview.php

Managed Starter/Business/Ultimate marketing grid CSV (shared + cloud hero alignment): https://www.hoststack.in/hosting/plan-matrix.php

Headline reseller / master reseller SKUs CSV: https://www.hoststack.in/hosting/reseller-plan-matrix.php

Trust index · Contact