Procurement landing
Trust & compliance index
Finance, security review, or engineering due diligence usually needs the same few documents. Below is HostStack's consolidated map — everything here is mirrored on discrete pages.
Availability & operations
- SLA & uptime guarantee — contractual availability targets and exclusions.
- SLA executive summary (1‑pager) — attach to questionnaires; cites full SLA.
- System status — current incidents & maintenance; pair with synthetic monitors you operate on your URLs.
- Changelog — taxonomy-tagged headline updates (security/pricing/network where stated).
Network & mitigation
- Global network briefing — geography honesty and playbook context.
- Routing & WAN disclosure — BGP, benchmarking discipline, volumetric floods.
- Retail KVM edge mitigation — same narrative as KVM catalogues.
Legal & data
- Privacy policy — processing, subprocessors excerpt, GDPR-adjacent language where relevant.
- Subprocessors register — plus review cadence.
- India data residency briefing.
- Outbound email stance (SMTP / DKIM).
- Commercial pack index — public vs NDA artefacts.
- Coordinated vulnerability disclosure — complements
/ .well-known / security.txt. - Terms of service.
- Refund policy.
- Abuse reporting — escalation path for abusive traffic or content.
Onboarding
- Free migration.
- Migration checklist — now includes KVM cutover bullets.
- Order receipts playbook — what finance sees post-checkout.
- Framework ordering path — when bilateral paper precedes carts.
- Reference architecture sketch — printable ingress → origin diagram.
- Managed cPanel plan matrix (CSV) — Starter/Business/Ultimate INR reference grid vs terms.
- Printable vendor pack — Save-as-PDF snapshot for RFP attachments.
Transparency & questionnaires
- Incident postmortem template — redacted customer briefing scaffold.
- Uptime methodology — synthetic vs local checks.
- Status badges & embed notes.
- SOC-style questionnaire stubs — non-cert claim.
- Logical data map.
- DPA appendix · India billing.
- Catalogue vs fair-use appendix.
- Escalation teaser (sanitised); P1–P4 definitions.
- Assurance calendar — review rhythm (non-cert caveat).
- Backup RPO/RTO framing.
- Post-incident customer FAQ template.
- API & webhook posture.
- हिंदी सारांश (trust/hi).
- Structured data QA checklist · SKU ↔ JSON-LD runbook.
- CSP go-live playbook (staff).
- Third-party script inventory (CSP groundwork).
- Hreflang roadmap.
- Reseller headline matrix (CSV).
Knowledge base (operations)
Vendor questionnaire tip
When RFP spreadsheets ask “where is mitigation described?”, cite the KVM hub edge block plus global network playbook. Capacity tiers are anchored to 17 TB-class disclosure — not ad-hoc marketing numbers.