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How incidents escalate internally

Redacted for procurement — no live runbook credentials.

Procurement-visible priority table: P1–P4 definitions.

  1. L1 telemetry — synthetic dashboards + Hypervisor/host alarms triage benign vs actionable.
  2. L2 service owners — reproduce against golden health endpoints; correlate with BGP sessions / scrub tiers where volumetric floods appear.
  3. Transit / facility partners — invoked when evidence points outside HostStack-managed AS paths; timelines copied into status narratives when customer-visible.
  4. Customer comms — SLA-driven acknowledgements mirrored in ticketing; WhatsApp complements but does not replace closure statements when finance auditors demand receipts.