Cookie policy
Last updated: • HostStack India
Short version: We use only essential cookies by default. Analytics cookies are only set after you click "Accept all" or toggle analytics on in our cookie banner. You can change your preference at any time.
1. What is a cookie?
A cookie is a small text file stored in your browser when you visit a website. Cookies help websites remember preferences, keep you logged in, and understand how the site is being used. They cannot run programs or deliver viruses; they simply store small pieces of text.
2. What cookies does HostStack use?
We categorise our cookies as follows. Only Essential cookies are set before you give consent.
Essential cookies
These cookies are strictly necessary for the website to function. They cannot be disabled.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| hoststack-cookie-consent | HostStack | Stores your cookie consent preference (localStorage) | Persistent (1 year) |
| PHPSESSID | HostStack | PHP session identifier — required for contact forms and authentication | Session |
| WHMCS_* | WHMCS / client.hoststack.pro | Required for the client area, billing, and checkout on client.hoststack.pro | Session / 30 days |
| currency_* | HostStack | Remembers your chosen currency (INR / USD) | 30 days |
Analytics cookies
These cookies help us understand how visitors interact with our website so we can improve it. They are only set if you accept analytics cookies.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics 4 | Distinguishes unique users; enables page view / event tracking | 2 years |
| _ga_XXXXXXX | Google Analytics 4 | Maintains session state for GA4 | 2 years |
| _gid | Google Analytics | Distinguishes users for 24-hour period | 24 hours |
Google Analytics data is processed by Google LLC (US). See Google's privacy policy. We use IP anonymisation.
Support & chat cookies
These are set by our live chat provider (Tawk.to) when you engage with the chat widget.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| TawkConnectionTime | Tawk.to | Enables live chat functionality; stores session ID | Session |
| ss | Tawk.to | Visitor session tracking for chat continuity | 30 minutes |
See Tawk.to's privacy policy for details.
3. How to manage your cookie preferences
Via our consent banner
When you first visit HostStack, our cookie banner lets you accept or reject analytics cookies. You can change this preference at any time by clearing your browser's localStorage for hoststack.in.
Via your browser settings
You can block or delete all cookies through your browser settings. Note: blocking essential cookies may prevent forms and the client area from working. Browser instructions: Chrome · Firefox · Safari
Opt out of Google Analytics
You can opt out of Google Analytics tracking across all websites with the Google Analytics Opt-out Browser Add-on.
4. Data transfers outside India
Analytics data processed by Google Analytics may be transferred to and stored on servers in the United States. Google LLC is certified under the EU–US Data Privacy Framework. We use IP anonymisation, meaning your full IP address is never stored by Google. For more information, see Google's privacy policy and data safeguarding practices.
5. Legal basis (India — DPDP Act 2023)
Under India's Digital Personal Data Protection Act, 2023:
- ▸ Essential cookies — processed on the basis of legitimate interest (necessary for service operation; no consent required).
- ▸ Analytics cookies — processed only on the basis of your explicit, freely-given consent. You may withdraw consent at any time.
6. Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. The "Last updated" date at the top of this page will be revised accordingly. Material changes will be communicated via the site's cookie banner.
7. Contact us
Questions about our use of cookies or data privacy?
Email: [email protected]
Grievance Officer: View Grievance Officer details →
Address: HostStack, Bramapur Nath Para, Kolkata, West Bengal 700084, India