30-day money-back guarantee: New shared hosting accounts (Starter, Business, Ultimate — first purchase only) are covered by a full 30-day money-back guarantee. Email [email protected] with your invoice number within 30 days of your order to claim. Refunds are processed in 7–10 business days. Renewals, domain names, SSL, VPS, and add-ons are not eligible.
Renewal reminders originate from the HostStack client area timelines — treat renewal quotes seriously before TLS lapses or domain redemption kicks in. Renewals are non-refundable.
HostStack publishes the full authoritative cancellation & refund rules on Refund policy and Terms of service; KB summaries cannot override the signed contractual pages.