SLA & uptime

Replace every number below with what you actually commit to in contracts. This page is marketing clarity—not legal advice.

Availability target

We target 99.9% monthly uptime for the core hosting stack (HTTP/HTTPS response from the shared edge to your site), excluding scheduled maintenance announced in advance, upstream provider outages outside our control, and issues caused by your code, DNS, or third-party services.

What “uptime” does not cover

Email delivery (inherently best-effort; use reputable SMTP for bulk).
DDoS events that exceed your plan’s mitigation tier.
Application bugs, plugin conflicts, or compromised sites.

Maintenance

Planned work happens during low-traffic windows when possible. We post notices on the status page and (optionally) email active customers.

Credits

If you publish service credits for missed SLAs, describe the formula here (e.g. percentage of monthly fee per full hour below target). Many small hosts skip credits and focus on transparent status instead—align with your lawyer.