Privacy policy

Hoststack.pro ("we," "us," "our"), operating from Bramapur Nath Para, Kolkata, West Bengal 700084, India, respects your privacy. This policy explains what information we collect when you use www.hoststack.pro and our hosting services, how we use it, and the choices you have.

This policy is compliant with applicable Indian data protection law including the Information Technology Act 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. If you do not agree, please do not use our services.

We may collect:

• Account data: name, company name, email address, phone number, billing address, and payment references provided at signup or in the client area.
• Technical data: IP addresses, browser type, device identifiers, logs, and cookies used for security, debugging, and analytics.
• Service content: files, databases, email, and configuration you store on our servers — processed only to provide the service and as required by law.
• Support communications: tickets, emails, and call notes you send us.
• Payment data: transaction IDs and masked card details passed through our payment gateway (PayU). We do not store full card numbers on our servers.

We use personal information to:

• Create and manage accounts, authenticate users, and provide hosting.
• Process payments, send invoices, and collect amounts owed.
• Detect abuse, fraud, and security incidents; enforce our policies.
• Communicate about service changes, incidents, and legal notices.
• Improve our website and services using aggregated or de-identified data where possible.
• Comply with applicable Indian law and respond to lawful requests from government authorities.

We process personal data on the basis of performance of a contract (to deliver hosting services), legitimate interests (security, fraud prevention, and service improvement), and compliance with applicable law. Where consent is specifically required, we will ask for it separately.

We may share information with:

• Payment processors (PayU and others) to process transactions you authorize.
• Infrastructure providers that host servers, DNS, email delivery, or backups under contract and confidentiality obligations.
• Professional advisors (lawyers, accountants) under confidentiality when required.
• Government authorities when required by Indian law or court order, or to protect rights, safety, and security.

We do not sell your personal information to third parties or data brokers.

We use cookies and similar tools for session management, preferences, analytics, and security. You can control cookies through your browser; disabling some cookies may limit site functionality. See our cookie notice in the site footer for quick choices.

We keep account and billing records as long as your account is active and for a reasonable period afterward for legal, tax, and dispute resolution purposes (generally 7 years as required under Indian tax law). Logs may be retained for a shorter rolling window. Backup systems may retain deleted data for a limited time until overwritten.

We implement reasonable administrative, technical, and physical safeguards in accordance with the IT (Reasonable Security Practices) Rules, 2011. No method of transmission or storage is 100% secure. In the event of a data breach affecting sensitive personal data, we will notify affected users as required by applicable law.

You may have rights to access, correct, or update your personal information. You may exercise these rights by logging into the client portal or contacting us at [email protected]. We may need to verify your identity before responding.

Our services are not directed to persons under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, contact us and we will delete it promptly.

We may update this policy from time to time. We will post the revised version here and update the "Last updated" date. Continued use after changes means you accept the revised policy.

For privacy questions or data access requests:

• Email: [email protected]
• Phone: +91 97482 79915
• Post: Hoststack.pro, Bramapur Nath Para, Kolkata, South 24 Parganas 700084, India