Transparency & Trust

Terms of Service

The rules and conditions that govern your use of all Hoststack services.

Updated 1 Jan 2026 · 18 sections

Privacy Policy

How we collect, use, protect and share your personal information.

Updated 1 Jan 2026 · 12 sections

Refund & Cancellation Policy

When refunds are available, how to request them, and our 30-day money-back guarantee.

Updated 1 Jan 2026 · 9 sections

Acceptable Use Policy

What you may and may not do on Hoststack infrastructure, including spam, DDoS and content rules.

Updated 1 Jan 2026 · 11 sections

Service Level Agreement

Our 99.9% uptime commitment, credit schedule, exclusions and incident response process.

Updated 1 Jan 2026 · 10 sections

Cookie Policy

How we use cookies on our website and how to manage your preferences.

Updated 1 Jan 2026 · 7 sections

Identity Verification & KYC Policy

When we may ask for identity verification, what we may request, and how the process works.

Updated 1 Jan 2026 · 8 sections

GDPR Compliance

EU/EEA data subject rights, our DPO contact, and how we handle cross-border data transfers.

Updated 1 Jan 2026

Data Processing Agreement

Article 28-compliant DPA for business customers, covering sub-processors and data handling obligations.

Version 1.0

Grievance Redressal

Our statutory Grievance Officer, contact details, and complaint resolution timelines under the IT Act.

Statutory disclosure

Legal Imprint

Registered company details, CIN, GSTIN and regulatory information.

Company disclosure

Shipping & Delivery Policy

Service delivery timelines — how quickly hosting, VPS, domains and email accounts are provisioned.

Updated 1 Jan 2026

Report Abuse

How to report abuse, malware or illegal content, and our response time commitments.

Response times inside