Acceptable use policy (AUP)

Last updated: 2026-04-26. This policy is part of the terms of service and applies to all HostStack shared, cloud, and VPS products.

1. Illegal and harmful content

You may not use HostStack to store or distribute illegal content under the laws of India, your jurisdiction, and the place where the service is provided. This includes, without limitation, child sexual abuse material, fraud, extortion, theft of credentials, malware command-and-control, and material that incites violence in ways prohibited by law. We will cooperate with lawful orders from authorities and may pre-emptively remove content in crisis situations.

2. No spam, no abusive mail

Unsolicited commercial email, spam, snowshoeing IP ranges, and open relays are not allowed. List sending must follow opt-in, unsubscribe, and header accuracy rules (CAN-SPam-style principles where applicable) and the expectations of your recipients. We may set sending limits, require verified domains (SPF, DKIM, DMARC), and suspend accounts that damage IP reputation for other customers—especially in shared environments.

3. No abuse of network or other customers

Do not use the service to DDoS others, to mine cryptocurrency on shared plans, to brute-force third-party systems, to operate vulnerable proxies, to harass individuals, to scrape in violation of a site’s terms, or to monopolize CPU, disk, or network in a way that degrades neighbours. CPU and IO must stay within the fair-use assumptions of the plan. On VPS you are still responsible for securing the image you deploy, including patching and firewalling.

4. Remediation and appeals

We will usually notify you to cure a first-time technical violation where reasonable. Repeat or severe abuse, legal risk, or payment fraud may be suspended or terminated with limited notice. You may appeal in writing, especially if a compromise or customer mistake caused the event. The refund policy does not help when we terminate for cause under this AUP, except where a regulatory rule requires a different outcome. For a higher-level read on company values, see about us.

5. “Grey area” use cases: ask us first

File lockers with public upload, VPN exit nodes, public Tor relays, and bulk SMS gateways may or may not be allowed on your product tier. Adult content that is legal in one jurisdiction can still be disallowed in our AUP; politics and religion sites are not banned by default, but incitement and harassment are. Crypto trading education is fine; unlicensed investment schemes are not. When your business model is edge-case, a two-line email to presales saves a migration later. Link internally to shared hosting in India if you are still in the “single brochure site” camp.

6. Law enforcement, transparency, and user safety

We will comply with lawful, properly scoped court orders, search warrants, and national security requests as interpreted by our counsel, and we may notify you unless a gag is legally in force. In parallel, we will protect the broader customer base: if a single tenant is hosting malware that spreads laterally, we will isolate, block, and document. Transparency to you does not always mean we can show every other customer’s data—obviously. But we are clear on this page, on privacy, and in tickets about what is technically possible, what the law compels, and what is just good neighbour behaviour on a shared platform.